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TUXEDO
Your Questions, Answered
Discover answers to your most common questions about TUXEDO Executive Limousine and Car Service. Learn about our premium vehicles, booking process, pricing, and more!
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FAQs About Airport Pickups and Drop-offs
Learn everything about TUXEDO's airport transportation services, from meeting your chauffeur to pickup locations, luggage assistance, and more.
Are Your Airport Transfer Services Available 24/7?
Absolutely! Our main reservation line operates from 6:00 am till 11:00 PM EST. While we recommend avoiding last-minute reservations for unconventional hours, we've got great news for clients with pre-arranged existing reservations – our airport transfer services are available 24/7. Whether it's the crack of dawn or the dead of night, we understand that travel schedules don't always align with conventional hours. That's why we're here whenever you need us.
Feel free to pre-arrange your ride for any time of day or night, and we'll ensure a smooth and reliable transfer at any hour. Your convenience is our top priority, and we're ready to assist you around the clock. Simply let us know your flight details, and we'll be available 24/7 until all pre-arranged reservations are successfully completed.
If you have any specific requirements or questions, don't hesitate to reach out. We're here to make your journey seamless and stress-free!
What If My Flight is Delayed or Arrives Early?
We totally get that flights can be unpredictable. If your flight is delayed or arrives early, no worries! We use real-time flight tracking to stay on top of changes. Your pickup time will be adjusted automatically, and our team will keep you in the loop. If there's a significant delay, we'll chat with you to figure out the best plan.
We're here to make your experience stress-free, even if your plans shift. Just give us a shout if you have any concerns or need assistance. We've got your back!
Why Does the Pickup Time Differ from the Flight Arrival Time?
The pickup time for your airport transportation may differ from your flight's actual arrival time due to various reasons. Here's why there might be a variation:
1. Buffer Time: We schedule pickups with extra time to ensure punctuality and accommodate potential flight delays, diversions, or early arrivals. This buffer time helps our chauffeurs be ready and ensures reliable service.
2. Airport Procedures: After landing, passengers need time to complete procedures like disembarking, collecting luggage, and going through customs or immigration. The pickup time considers these necessary steps, allowing you to finish them before meeting your chauffeur.
3. Traffic and Logistics: Factors like traffic, airport layout, and the distance between the arrival area and the pickup location are considered. This helps estimate the appropriate pickup time, accounting for potential delays and ensuring a smooth transition from the airport.
By incorporating these factors into the pickup time, we aim to provide a seamless and stress-free experience. Our goal is to minimize wait times while considering necessary procedures and external factors that may affect timing.
If you have specific concerns or preferences about the pickup time, please communicate them during the reservation process. We're here to work closely with you, accommodating your needs for a convenient and timely pickup experience.
Is There a Wait Time Charge If I am Delayed During Bag Claim?
Absolutely not! We understand that navigating through the baggage claim can sometimes take a bit longer than expected. There's no wait time charge if you're delayed during the bag claim process. Our priority is to make your journey as smooth and stress-free as possible.
Take your time, grab your bags, and we'll be patiently waiting for you. If you have any concerns or need assistance, feel free to reach out. We're here to make sure your experience is nothing short of exceptional!
How Long Does My Chauffeur Wait for Me?
We get it – navigating airports can be a bit of a wild ride. Once you've touched down, your chauffeur is on standby, ready to wait as long as it takes after your scheduled pickup time, and there won't be any extra charges if it's the airline's or the airport's fault (you know, the usual suspects like customs, baggage claim, tricky layouts, or special assistance needs).
If the holdup isn't their doing, it doesn't qualify for free wait time, but no worries – just let us know if you need more time, and we'll work it out together. Our main goal is to ensure your arrival is smooth, stress-free, and on your terms. Anytime you need a hand, we're here for you!
Now, in the rare case we haven't heard from you after landing, we'll hang around an extra 30 minutes after all your flight's bags have hit the carousel – just to give you a bit more wiggle room.
If it seems like you haven't made it, we'll reach out several times before marking it as a "No-Show" and letting the vehicle go. In that scenario, we'd consider the service complete, and if you need another ride, a new reservation would be in order for your new pickup time.
If there's anything specific you'd like to go over or discuss, just give us a shout. We're here to assist you!
What's Your Meet-and-Greet process at the airport?
At the airport, we've designed a straightforward meet-and-greet process for your convenience. Here's how it works:
1. Arrival Instructions: Before your pickup, we'll send you detailed instructions. These include the designated meeting spot, specific location details, and any extra guidance to help you find our representative effortlessly.
2. Meet and Greet Signage: Look out for our professional chauffeur or representative in the baggage claim area. They'll be holding a noticeable sign with your name or a company logo for easy identification.
3. Timely Arrival: We closely track your flight's arrival time to ensure we're there when you land. If there are unexpected delays or changes, rest assured we'll adjust our schedule and be ready to meet you.
4. Assistance with Luggage: Our chauffeur or representative will assist with your luggage, ensuring a smooth transition from the airport to your vehicle. They'll guide you and address any questions about your transportation arrangements.
Our aim is to give you a warm welcome and a stress-free beginning to your journey. We understand the importance of efficient and seamless airport pickups, and our team is dedicated to delivering exceptional service throughout the meet-and-greet process.
If you have specific preferences or additional requirements for the airport meet and greet, feel free to inform us during the reservation process. We're committed to meeting your needs and providing a personalized experience tailored to your preferences.
Will I Receive the Chauffeur's Contact Information?
Certainly! You will receive the chauffeur's contact information before your scheduled pickup. Clear communication is crucial for a smooth experience, and here's how you can expect to get the chauffeur's details:
1. Pre-Trip Communication: Prior to your trip, our team will reach out to reconfirm details and provide any additional instructions. During this communication, you'll receive the chauffeur's contact information.
2. Real-Time Updates: If there are any changes or updates to your reservation or pickup details, our team or the chauffeur may contact you directly. This ensures you have the latest information and can address any questions or concerns promptly.
Having the chauffeur's contact information allows you to communicate directly during your trip, enhancing convenience and peace of mind. Whether coordinating the pickup location or addressing specific requirements, we provide these details to improve your overall experience.
If you have further questions or need assistance with the chauffeur's contact information or any other aspect of your reservation, our customer service team is always available to help.
Do You Offer Assistance with Luggage at the Airport?
Absolutely, we've got you covered when it comes to luggage assistance at the airport! Here's the lowdown on our Meet-and-Greet options:
Express Airport Meet & Greet
Flying domestically? No problem! Within just 30 minutes of your plane touching down, a highly professional chauffeur, proudly holding a sign with your name, will be eagerly waiting for you at the Bag Claim area. No need to go on a luggage hunt – they'll be conveniently stationed by the Information desk, all set to assist you with your bags.
Business Airport Meet & Greet
If you're someone who values a personalized touch, our Business Meet & Greet service is a dream come true. Even for domestic flights, in a mere 10 minutes after your plane lands, your chauffeur will be standing tall in a designated Meet & Greet zone. You won't be left guessing – their sign is unmistakable, and the best part? They're there to help you even before you snag your bags off the carousel. It's like having your very own travel genie by your side!
Premier Airport Meet & Greet
Hold on tight, because our Premier Airport Meet & Greet takes convenience to a whole new level. Going above and beyond the Business Meet & Greet, this option adds a special touch. Not only will a friendly chauffeur give you a warm welcome, but they'll also take the reins of your luggage – from the baggage carousel to your ride waiting just outside. No need to deal with heavy bags, no hassle – just sit back, relax, and savor the journey ahead.
What's the Procedure if My Flight is Canceled?
We understand flight cancellations can disrupt your plans. If it happens, we're here to assist and adjust your transportation arrangements. Here's what we do:
Communication: Once you know about the cancellation, contact our customer service team promptly. We're ready to discuss the next steps.
Rebooking or Rescheduling: If you reschedule your flight, we'll work with you to adjust your pickup time. We understand this can be a fluid process and are flexible in accommodating your new plans.
Cancellation Policy: If your canceled flight means you can't proceed with your transportation reservation, refer to our cancellation policy. We aim for reasonable solutions, discussing options like rescheduling or providing credit for future use.
Communication and Updates: We'll stay in touch to keep you informed about any changes or updates to your flight status. Our goal is a smooth transition and providing assistance during this time.
While flight cancellations are frustrating, we're dedicated to offering reliable and flexible transportation solutions. Our aim is to help you navigate the situation and minimize any inconvenience caused.
If you have specific concerns or need further assistance with a flight cancellation, reach out to our customer service team. We're here to support you and make the necessary arrangements for a seamless travel experience.
Popular Areas We Serve
Travel seamlessly between Florida cities with our private car service. Enjoy a personalized, comfortable journey tailored to your schedule and needs.
Gotha
Lake Buena Vista
Fern Park
Tildenville
Minneola
Belle Isle
Davenport
South Apopka
Paradise Heights
Orlando
Tangelo Park
Groveland
TUXEDO Policies: What You Need to Know
Explore TUXEDO's service policies, including cancellations, wait times, and travel requirements, designed to ensure a smooth and luxurious experience for every ride.
Is it Allowed to Drink Alcoholic Beverages in the Car?
As per the Florida Open Container Law, we adhere to strict guidelines regarding the consumption of alcoholic beverages in our limousine vehicles. To ensure compliance, alcoholic beverages can only be consumed within our limousine vehicles that are equipped with partitions.
This precaution is in place to ensure the safety and legal compliance of all passengers. We appreciate your understanding and cooperation in following this regulation while enjoying our limousine services.
Please feel free to contact us if you have any questions or require further clarification regarding our policies.
Do You Provide a Grace Period for Wait Times?
We get that life can be unpredictable, and plans might need a little wiggle room. For non-airport pickups, we've got you covered with a 15-minute grace period from the scheduled pickup time. That means no extra charges during this time.
If you see a delay coming or need some extra minutes, just shoot us a message or give us a call pronto. We're all about flexibility and making things easy for you. Our mission is to ensure your journey is not just hassle-free but downright enjoyable. So, let us know how we can make things more convenient for you, and we'll be right on it!
Is it Possible to Request a Stop for Groceries During the Ride?
Certainly! We understand your specific needs during the journey and are happy to accommodate a grocery stop. For a seamless experience, it's best to pre-arrange the en-route grocery stop.
A 15-minute en-route grocery stop at CVS or Walgreens is available at $30, and a longer 30-minute stop at grocery stores like Publix or Walmart is $60. Any time beyond the designated limit incurs a waiting fee. We aim for punctuality and efficiency while offering flexibility to meet your needs.
To optimize your experience, please let us know about your grocery stop request during the reservation. This helps us plan accordingly for a smooth journey that caters to your requirements. For further questions or clarification, feel free to contact our dedicated team. We look forward to providing exceptional service, including your requested grocery stop.
What Is Your Cancellation Policy?
To cancel or reschedule your reservation, please contact us promptly via email at mail@tuxedoride.com or by calling us at +1 855-530-8294. Kindly note that without receiving confirmation from our team, your reservation will remain active.
For cancellations made less than 7 days prior to the scheduled pickup, we regret to inform you that no refund will be issued. However, we offer the option to convert the paid amount into credit, which can be applied towards your future transfers with our company.
We understand that plans may change, and we are here to accommodate you. If you need to modify your departure or arrival times, we are happy to work with you as long as these changes are communicated in a timely manner.
At TUXEDO, we strive to provide flexibility and excellent customer service. Should you have any further inquiries or require assistance, please do not hesitate to contact our team.
How much time in advance should I book a reservation?
For the best chance of securing your preferred dates, we suggest booking as soon as your travel plans are confirmed. While we recommend early reservations for guaranteed availability, we understand last-minute changes happen. If we have availability, we'll do our best to accommodate short-notice requests.
Make your reservation ahead for peace of mind, and feel free to reach out to discuss your needs. We're eager to provide you with a smooth transportation experience.
Are Pets Allowed in Your Vehicles?
We understand that pets are part of the family, and we welcome them on board. Our vehicles are pet-friendly, and we strive to make the journey comfortable for both you and your furry companions. Please let us know in advance if you'll be bringing a pet, so we can make the necessary arrangements to ensure a safe and enjoyable ride for everyone.
To bring your dog on board, we have a few simple requirements to ensure a safe and enjoyable journey for everyone:
Advance Notice: Please inform us in advance if you plan to bring your dog. This allows us to make the necessary arrangements and ensure a pet-friendly vehicle is assigned for your trip.
Crate or Carrier: For the safety and comfort of your dog, we recommend bringing a suitable crate or carrier. This provides a secure space for your pet during the ride.
Cleanliness: To maintain a clean and pleasant environment for all passengers, please ensure that your dog is clean and well-groomed before boarding the vehicle.
Behavior: We appreciate well-behaved pets. If your dog has a history of aggressive behavior or excessive barking, please let us know in advance. This helps us make the best arrangements for a positive experience.
Seat Cover: If your dog will be sitting on the seat, we recommend using a seat cover to protect the upholstery. This ensures that the vehicle remains in excellent condition for all passengers.
By adhering to these requirements, we aim to create a pet-friendly and welcoming environment for both you and your dog. If you have any specific concerns or additional requests, please feel free to discuss them with us during the reservation process. We look forward to accommodating you and your furry friend!
Which Brand of Child Safety Seats do You Use?
We opt for BRITAX car seats, the leading brand in safety technology. These seats provide thorough SafeCell Impact Protection, offering the confidence that your child is secure on the road. Made in the USA with global components, BRITAX ensures top-notch safety.
For older kids, we use GRACO Backless booster seats designed for children aged 4 to 10, weighing 40–100 lbs., and up to 57 inches tall.
All our child seats, manufactured between 2021 and 2024, are purchased new in stores, ensuring they are neither used nor expired. Your child's safety is our top priority.
Is it Allowed to Eat or Smoke in the Car?
To keep our vehicles clean and enjoyable for everyone, we have a no eating and smoking policy. Please avoid consuming food or smoking during your ride.
A $250 charge will be applied for any violations to cover cleaning costs. We take pride in upholding cleanliness standards for a comfortable experience.
Your adherence to this policy helps us create a pleasant atmosphere for all passengers. Thank you for your understanding and cooperation in ensuring a delightful environment for everyone on board.
Do you offer child safety seats?
We know how vital it is to ensure your little ones travel safely and comfortably. That's why we offer car seats for children aged 3 years and below and booster seats for those aged 4-6 years, available for an extra charge.
To guarantee our drivers come fully prepared, it's best to request child safety seats when making your reservation. This helps us arrange the right seats based on your children's age and needs.
Prioritizing your children's well-being, we provide high-quality safety seats for a worry-free journey. Check your quote for details on requesting and adding child safety seats to your reservation.
By planning ahead and requesting child safety seats early, you can ensure your little ones travel securely and comfortably. For any additional questions or assistance, feel free to reach out to our dedicated team.
What is Your Policy Regarding Lost Items Left in the Vehicle?
We understand that sometimes things get left behind, and we're here to help you reunite with your belongings. If you realize you've left something in the vehicle, please reach out to us as soon as possible.
We'll do our best to locate the item and arrange for its return to you.
Keep in mind that a reasonable return fee may apply, covering the cost of our time and effort to retrieve and return your lost item. We'll work with you to make the process as smooth as possible, so don't hesitate to get in touch if you need assistance with a lost item.
FAQs About Rates and Fees
Get clarity on TUXEDO’s pricing structure, including base rates, surcharges, and additional fees, ensuring complete transparency for your premium car service.
Does TUXEDO have the best prices in Orlando?
At TUXEDO, we’re more about rolling out the red carpet than cutting corners on cost. Think of us as the boutique limo service where every ride feels like a VIP event, rather than a budget-friendly bus ticket. Our goal? To ensure you feel more 'A-list' than 'economy class'. We focus on delivering top-notch, personalized experiences for those who prefer luxury over the usual hustle and bustle. So, while we might not win the race to the bottom price-wise, we’re definitely the gold medalists in making your journey feel golden.
Why don't we worry about being the cheapest ride in town? Because we're too busy making sure our service is so great, it’s worth every penny and more. After all, in the world of luxury transportation, we like to think of ourselves as less of a crowded shuttle and more of a magic carpet ride - minus the singing genie, but just as magical!
For the discerning traveler looking for that special touch, TUXEDO car service is here to whisk you away in style. So, buckle up for a luxurious ride that’s worth every penny – no magic lamp required!
Is Tuxedo Any Different From Other Car Service Companies?
Choosing upscale transportation isn't cliché; it's about getting what you pay for. Opting for a luxury vehicle, much like picking a 5-star hotel or restaurant, is reserved for special occasions. If price guides your choice, you risk disappointment. Here's why lower prices might be a red flag:
Old vehicles.
Poor maintenance is common among "inexpensive" luxury providers.
Non-functional AC.
Lights malfunctioning.
Broken or missing entertainment systems.
Damaged roof.
Unclean vehicles
Lack of insurance or city permits.
Underpaid chauffeurs deliver poor service, affecting your experience.
Unreliable service - late arrivals, wrong vehicles, or no-shows.
Hiring a luxury transportation company is an investment. Is it worth saving a few bucks on your special occasions?
We're proud to offer clean, well-maintained, licensed vehicles with trained, courteous chauffeurs. As BBB members with an A+ rating and Orlando's #1 transportation company on TripAdvisor, we prioritize your satisfaction over shortcuts.
Is Gratuity Included In The Fare?
Ensuring transparency in our pricing, we differentiate between the transfer service fee and the chauffeur's gratuity charge:
Separated Payment: Your quote distinctly breaks down the transfer fee and gratuity, offering a clear overview.
Minimum 20% Gratuity: A 20% minimum gratuity ensures recognition for your chauffeur's exceptional service.
Separate Transaction: After finalizing the transfer payment, the gratuity is processed as a separate transaction on the same credit card within 60 minutes.
This approach simplifies the payment process while fairly compensating our chauffeurs. If you have questions or need clarification on our pricing or gratuity policy, our customer service team is ready to assist. We appreciate your understanding and cooperation and look forward to providing you with an outstanding transfer experience.
Can We Price Match?
We don't provide price matching for our premium transportation service. Your safety and comfort are our top priorities, and compromising on these wouldn't align with the exceptional experience we aim to offer.
We believe in delivering nothing but the best. If you value excellent service, we encourage you to trust professionals and be open to investing in rates that reflect the quality of service you deserve.
My Toddler Is 3 Years Old, Is There a Discount?
At TUXEDO, we determine pricing based on the number of passengers, not their age. We're committed to equal service for everyone, including children. For their safety and comfort, we provide suitable child safety seats, tailoring them to the child's age. While there may be an extra cost, it's crucial to ensure their well-being on the journey.
Do We Offer Lower-Priced Vehicles?
TUXEDO doesn't offer lower-priced or cheap cars. We're known for top-notch transportation, standing out from regular cabs or ride-shares with a fleet of modern premium vehicles.
We're here for discerning customers like you, prioritizing exceptional service, professionalism, and a worry-free experience that goes beyond expectations.
Aren't All Car Services Basically The Same?
While it might seem that all car services provide similar transportation solutions, there are crucial distinctions that make them unique. Factors like service quality, vehicle selection, professionalism, and overall customer experience vary widely. Here's what to consider:
Service Quality: Not all car services offer the same level of excellence. Chauffeur training, punctuality, customer support, and attention to detail impact your experience. Premium services prioritize delivering exceptional service, ensuring a seamless, comfortable, and enjoyable journey.
Vehicle Fleet: The quality and variety of vehicles differ among providers. Premium services usually boast a diverse fleet of well-maintained, luxurious vehicles with advanced amenities for a stylish and comfortable journey.
Professionalism: It goes beyond vehicles and encompasses reservation handling, communication, and overall customer interactions. A reputable service values professionalism, ensuring every aspect of your experience is conducted with respect and professionalism.
Safety and Reliability: Safety is paramount. Premium services adhere to strict maintenance standards, employ highly skilled chauffeurs, and implement advanced safety features. Reliability ensures punctuality and stress-free travel, reaching your destination on time.
Customization and Special Services: Premium services often offer extra touches like tailored itineraries, personalized amenities, airport meet and greet services, creating a memorable and exclusive experience that sets them apart.
In conclusion, not all car services are equal. Premium services prioritize service quality, professionalism, safety, and an exceptional customer experience. Choosing a reputable service ensures your journey is elevated, comfortable, and tailored to your needs.
Can I Pay Gratuity With Cash?
As part of our service policy, a minimum required gratuity of 20% of the fare will be included and authorized on the customer's credit/debit card as specified in the contract.
This gratuity covers the standard level of service provided during your journey. While we appreciate any additional gratuity given in cash, please note that it is not mandatory to provide more than the minimum required gratuity.
We respect your choice in determining the appropriate amount of gratuity you wish to give. Our goal is to ensure transparency and clarity in our pricing structure while allowing you the flexibility to show appreciation according to your preference.
Should you have any further questions or need clarification, please feel free to reach out to our customer service team.
What Is Up-Front Worry-Free Price?
Our Up-Front Worry-Free Price model guarantees a transparent, seamless experience:
No Hidden Fees: What you see during booking is what you pay—no surprises.
Flight Delay or Reschedule: No extra charges; we adjust pickup times for changes.
Guaranteed Refund: Cancel 7+ days before, get a refund (minus booking fee).
We're committed to transparency, flexibility, and your satisfaction. Our dedicated customer service team is ready to assist with any questions or concerns about our pricing, cancellation, or refund process. Your stress-free and enjoyable experience is our priority.
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